THIS AGREEMENT DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

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This agreement describes how we may use and disclose your protected health information to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. "Protected health information" is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health or condition and related health care services.

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We may change the terms of this agreement, at any time. The new agreement will be effective for all protected health information that we maintain at that time.

 

Text Messages

By providing your mobile number in our app, you consent to receive text messages from Kurv Health. These messages may include appointment reminders, health-related notifications, updates, and other important information. Message and data rates may apply. You can opt out at any time by replying "STOP" to any message you receive from us.

 

Uses and Disclosures of Protected Health Information

Your protected health information may be used and disclosed by your physician, our office staff, and others outside of our office who are involved in your care and treatment for the purpose of providing health care services to you. Your protected health information may also be used and disclosed to pay your health care bills and to support the operation of your physician's practice.

The following are examples of the types of uses and disclosures of your protected health information that your physician's office is permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.

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Treatment

We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. We will also disclose protected health information to other physicians who may be treating you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. In addition, we may disclose your protected health information from time to time to another physician or health care provider (e.g., a specialist or laboratory) who, at the request of your physician, becomes involved in your care by providing assistance with your health care diagnosis or treatment to your physician or provider.

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We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health-related benefits and services that may be of interest to you. You may contact our Privacy Officer to request that these materials not be sent to you.

 

Other Permitted and Required Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Agree or Object

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We may use or disclose your protected health information in the following situations without your authorization or by providing you the opportunity to agree or object. These situations include:

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• Required By Law

• Public Health

• Communicable Diseases

• Health Oversight

• Abuse or Neglect

• Food and Drug Administration

• Legal Proceedings

• Law Enforcement

• Research

• Criminal Activity

• Military Activity and National Security

• Workers' Compensation

• Inmates

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Other uses and disclosures of your protected health information will be made only with your written authorization unless otherwise permitted or required by law.

 

Your Rights

You have the following rights with respect to your protected health information:

1. Right to Inspect and Copy Your Records

2. Right to Request Restrictions

3. Right to Confidential Communication

4. Right to Amend Your PHI

5. Right to an Accounting of Disclosures

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To exercise these rights, contact our Privacy Officer at support@kurvhealth.com.

 

Consent to Treatment

You acknowledge and agree that you have requested to receive medical treatment and services from Kurv Health. Further, you consent to the rendering of medical treatment and services as considered necessary and appropriate by your treating provider. You have the right to decline treatment and services at any time, but you may be responsible for paying for services already rendered.

Emergency Care Disclaimer Kurv Health does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

 

Prescription Policy

Medications will be prescribed based on a provider’s medical judgment. Controlled substances require an in-person evaluation and are prescribed only when deemed medically necessary.

 

Payment & Billing

Kurv Health charges for services on a fee-for-service basis. Insurance coverage will be verified before billing, and any remaining balance is the patient’s responsibility.

 

Medical Record Retention

Kurv Health retains health records for at least 10 years, in compliance with federal and state laws.

 

Consent to Electronic Communication

By using Kurv Health, you consent to receiving:

• Appointment reminders via SMS, email, or app notifications.

• Secure messages through our app.

You may opt out at any time in the Kurv Health app.

 

Marketing Communications

You consent to receive communications about healthcare services provided by Kurv Health.

You can opt out of marketing messages at any time.

 

Medical Photography Consent

You consent to medical photography for diagnostic, educational, or documentation purposes.

 

Cancellation & No-Show Policy

• If you cancel an appointment after a provider is en route, a $75 fee will be charged.

• Multiple no-shows may result in account suspension.

 

Mandatory Arbitration & Dispute Resolution

By using Kurv Health services, you agree to resolve disputes through binding arbitration rather than litigation.

• All claims must be resolved through arbitration under the American Arbitration Association (AAA).

• Class action lawsuits are waived (each claim must be handled individually).

• Small claims court remains an option for qualifying cases.

For full arbitration terms, contact legal@kurvhealth.com.

 

Acknowledgment & Acceptance

By using Kurv Health, you acknowledge that you have read, understood, and agreed to: ✔ The Privacy & Consent Agreement ✔ The Terms of Use & Payment Policy ✔ The Arbitration & Dispute Resolution Clause

If you do not agree with these terms, you may discontinue use of Kurv Health services at any time.

For any privacy-related concerns, contact privacy@kurvhealth.com.

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