Discrimination is Against the Law

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Kurv Health is committed to providing equal access to healthcare services for all members. We comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex, including gender identity and sex stereotypes.

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We ensure that medically necessary services are available to all members on equal terms. Kurv Health will not deny or limit coverage based on an individual’s gender identity, sex assigned at birth, or any other protected characteristic.

 

Language and Accessibility Services

Kurv Health provides free language and accessibility services to members who need assistance communicating with us, including:

• For individuals with disabilities:

  • Qualified sign language interpreters

  • Documents in alternative formats (large print, audio, accessible electronic formats)

• For individuals whose primary language is not English:

  • Qualified interpreters

  • Information translated into other languages

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If you need any of these services, contact Kurv Health Member Services at [Insert Phone Number] (TTY: 711).

 

How to Report Discrimination or File a Complaint

If you believe Kurv Health has failed to provide these services or discriminated in any way, you can file a grievance:

• By Mail:

  • Kurv Health Compliance Department
    [Insert Address]

• By Phone: [Insert Phone Number] (TTY: 711)

• By Email: [Insert Compliance Email]

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You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

• By Mail:

  • U.S. Department of Health & Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201

• By Phone: 1-800-368-1019 (TTY: 800-537-7697)

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Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

 

Language Assistance Services

If you need help in a language other than English, Kurv Health provides free language assistance services. Call [Insert Phone Number] for assistance.

(List of commonly spoken languages with translation, similar to the original document, can be included here.)

 

Kurv Health is dedicated to making healthcare accessible and equitable for all. If you need assistance or have any concerns, please contact us—we are here to help.

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