At Kurv Health, we are dedicated to redefining the healthcare experience by making high-quality, affordable care accessible to our members. As we grow and expand our services, our mission remains the same: to foster trust, ensure transparency, and empower individuals in their healthcare journey. Integrity is at the core of everything we do.

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Kurv Health is committed to maintaining the highest standards of ethical conduct, compliance with all applicable laws and regulations, and ensuring that our members, healthcare providers, employees, and business partners can rely on us for fairness and honesty.

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This Code of Conduct outlines the principles that guide our operations. Each team member has a duty to uphold these standards and report any suspected violations of our policies, ethical concerns, or potential breaches of regulations. Kurv Health enforces a strict non-retaliation policy for anyone who reports concerns in good faith. If you have any concerns, please speak with your manager, the Compliance Department, or use the anonymous compliance hotline.

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Please familiarize yourself with Kurv Health’s Code of Conduct and hold yourself and your colleagues accountable. Our culture of integrity and transparency depends on our collective commitment to doing what is right.

 

About Kurv Health

Kurv Health is a healthcare membership program, not a health insurance provider. We focus on simplifying access to care and making healthcare more transparent, affordable, and member-centered. Our services are designed to eliminate administrative complexity and provide our members with seamless access to quality healthcare through our partner clinics and reimbursement model.

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We are committed to operating in full compliance with all applicable regulations and maintaining the highest ethical standards in all our interactions with members, providers, and regulatory bodies.

 

Compliance at Kurv Health

Kurv Health is committed to conducting business with integrity, fairness, and compliance with all applicable laws and regulations. This applies to all employees, executives, contractors, vendors, and any other partners acting on our behalf.

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Kurv Health employees must:

• Adhere to all federal, state, and local healthcare laws and regulations.

• Protect confidential member information.

• Maintain transparency in all financial transactions and reimbursement processes.

• Follow company policies regarding proprietary data and business conduct.

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Kurv Health regularly reviews and updates policies to ensure compliance with evolving regulations. Employees must participate in compliance training as required.

 

Duty to Report Violations and Ethical Concerns

All employees are responsible for identifying and reporting any violations of this Code, company policies, or laws. Reports may be made through the following channels:

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• Direct Manager: Employees are encouraged to speak directly with their managers.

• Compliance Department: Reports can be submitted confidentially.

• Anonymous Compliance Hotline: Available for those who prefer to report anonymously.

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Kurv Health takes all reports seriously and will conduct thorough investigations while maintaining confidentiality.

 

Non-Retaliation and Non-Intimidation

Kurv Health prohibits any form of retaliation against employees who report concerns in good faith. Retaliation includes termination, demotion, intimidation, or any adverse employment action. Employees who believe they have faced retaliation should immediately report it to the Compliance Department.

 

Conflicts of Interest

Employees must avoid any activity or relationship that creates a conflict of interest with Kurv Health’s mission. This includes, but is not limited to:

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• Outside employment that competes with Kurv Health.

• Personal financial interests that conflict with company interests.

• Accepting gifts or compensation that could influence business decisions.

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If an employee is uncertain about a potential conflict of interest, they should disclose it to the Compliance Department.

 

Handling Member Information

Kurv Health employees must comply with all privacy laws, including HIPAA, when handling member information. Protected Health Information (PHI) must be kept confidential and only accessed when necessary for job responsibilities.

 

Kurv Health’s Proprietary Information

Employees must protect confidential and proprietary company information, including business strategies, member data, financial records, and internal communications. Unauthorized disclosure of such information is prohibited.

 

Fraud, Waste, and Abuse

Kurv Health is committed to detecting and preventing fraud, waste, and abuse (FWA). Employees must report any suspected fraudulent activities related to reimbursement claims, provider payments, or member transactions. Violations may result in disciplinary action, including termination.

 

Government Inquiries

Employees should refer any government inquiries regarding Kurv Health’s policies, procedures, or compliance matters to the Legal or Compliance Department before responding.

 

Accuracy, Retention, and Disposal of Records

Employees must ensure the accuracy and integrity of all business records, including member reimbursements, financial transactions, and regulatory filings. Kurv Health follows strict document retention policies to comply with legal and business requirements.

 

Political Activities

Employees may engage in political activities on their own time but must not use company resources for political campaigns or endorsements.

 

Communication & Social Media

Employees must not speak on behalf of Kurv Health without authorization. Any external communications, including media inquiries and social media postings, must align with company policies.

 

Marketing Practices

Kurv Health is committed to ethical and compliant marketing. Employees must ensure all marketing materials accurately represent our services and comply with healthcare regulations.

 

Work Environment and Diversity

Kurv Health promotes a workplace free from discrimination, harassment, and bias. Employees are expected to treat colleagues, members, and partners with respect and professionalism.

 

Drug & Alcohol Use

Kurv Health maintains a drug-free workplace. The use of illegal substances on company premises or during work hours is strictly prohibited.

 

Acknowledgment

I have read and understand the Kurv Health Code of Conduct. I acknowledge that I am responsible for complying with these policies and reporting any violations.

 

Kurv Health reserves the right to update this Code of Conduct at any time to reflect changes in policies, regulations, and business practices. For questions or clarifications, please contact the Compliance Department.

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